youfibre.co.uk

2.8
2.8 Based on 20 reviews

...

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Wanda Morgan
Frustrating experience with customer support

I was unable to reach anyone regarding my issues. I spent over an hour on hold only to be disconnected without speaking to anyone. Live chat also seems ineffective. After several emails, the company is refusing to honor the buy-out clause, claiming it's not a 'termination fee.' This is utterly disgraceful, and I'm in the process of contacting the ombudsman. I will NOT be renewing my service.

1
Date of experience: Nov 05, 2025

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