Asavela I think the only competent and good employee you have in technical support I will be asking for him in future and suggest you do also actual good support will be asking for them in future exclusively very transparent please let him train the other staff on troubleshooting and dealing with customers as the other advisors I have had mainly the women have been rude and entitled and actively not letting me speak you need a man like this in management end of case as the rest just give generic answers this man goes in detail
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