Review Time
Thank you to Chris Hearn for the quick work. It did not even take up to 20 minutes and everything was done. I would recommend him 30 times over. I have also referred the company to our brother as well. Thank you once again.
New service installation. Ant-man called in advance to let me know when he would be getting to the job. Clearly communicated everything he would be doing, how long he would take, etc, and answered all of my questions.
The work was done quickly and neatly, and our needs were accommodated.
Overall very satisfied.
I just had my YouFibre installation completed and I couldn't be happier with the service. The process was smooth, professional, and very efficient. A huge thanks to the engineer, Lee Dwyer, who was incredibly helpful and made sure everything was set up perfectly before leaving. Highly recommend!
I called the service line today for the first time and the call was handled by a fella named Jodi. The customer service was top tier, very straight forward and helped with my query in under 10 minutes. Would recommend!!
Stressful situation moving house.
Abigail S. significantly assisted in helping relieve some of the stress by helping me get this cancelled and understood my problems during a rough time of the year👍
Couldn't get any better I don't think, huge commendation to how she handled it 👌
Price Match.
My contract is coming up for renewal your live chat operator was able to price match Virgin Media's offer. The emails I received were exactly as they said they would be. Looking forward to repeating the process in 12 months time.
Coming to the end of my contract and it's gone up. Went on uswitch saw much better offer and asked them to price match. Despite sending them a screen shot of the offer which is avaliable to anyone they said that isn't acceptable and I'd need to provide an offer with my name and address on. I said the only way I could get that would be if I placed an order and if I placed an order with another company why should I then be bothered to come back to them to beg them to offer the same price. Pathetic. You've lost a customer due to this ridiculous requirement. Is this a taste of things to come now Virgin Media are buying them?
Mine and my mums contracts were coming up for renewal,I rang and spoke to Kelly about re-contracting,she was very helpful and sorted both contracts in the same phone call
Brilliant service from Neil and Rosie, very friendly and so helpful. Assisted with my WiFi issue and hopefully solved the problem.
Definitely recommend YouFibre and very grateful for the tech workers they have
Spoke with Razia A who solves my problems quickly and directly and answered all of my questions well. Easy to set up and easy to cancel when I unfortunately had to move. Never had an issue, all was extremely easy and reliable. genuinely recommend.
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