Absolutely ridiculous.1. I make a new subscription mistakenly with the wrong speed. 2. I call them immediately to ask if they can change the speed. 3. Youfone says No, because your discount will be removed. You need new subscription and to cancel this one.4. I tell them in the same chat to cancel my subscription. They say no, that they can't. 5. Next day I send a cancel subscription letter. Another person responds in the same chat. I also ask them to cancel my subscription6. I make a new subscription.7. Wait 1 week.8. I receive the modem and an email in the same day that my second subscription is also cancelled. 9. I call them. The contact person tells me that they have to contact another department in writing and wait 2-5 days for a response. They tell me that I might have to make a 3rd internet request.
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Youfone streeft ernaar om altijd de beste Sim Only, TV en Internet abonnementen aan te bieden voor de laagste prijs. Wij gebruiken het betrouwbare KPN-netwerk om de beste gebruikservaring te bieden aan onze klanten.
