Subject: Worst Internet Experience Ever – Youfone is a DisasterDear Amara,You claim that poor internet quality is due to Wi-Fi interference, obstacles, and external factors. Then explain this: I switched to KPN, in the SAME house, SAME infrastructure, SAME devices, and now the internet works perfectly. How is that possible if the problem was “Wi-Fi interference”? Clearly, the issue was with Youfone’s service, not my environment.Your company failed to deliver the promised minimum speed and a stable connection. For months, I experienced speeds dropping to near zero, especially in the evenings, despite multiple incident reports and a replacement modem. The only “solution” offered was to reset and restart—completely unacceptable.And now, after failing to provide what was promised, you demand an additional €78 cancellation fee? This is not acceptable. Youfone breached its obligation to deliver the contracted service, and I will not pay for your failure.Please escalate this matter immediately. I expect the cancellation fee to be waived. If not, I will proceed with a formal complaint to ACM (Authority for Consumers & Markets) and share my experience publicly.
Claim your business profile now and gain access to all features and respond to customer reviews.
Youfone streeft ernaar om altijd de beste Sim Only, TV en Internet abonnementen aan te bieden voor de laagste prijs. Wij gebruiken het betrouwbare KPN-netwerk om de beste gebruikservaring te bieden aan onze klanten.
