I ordered a bare root Bramley apple. The ‘what you will receive’ photo showed a good quality 2-3 year, well branches bush tree, with the roots wrapped in sacking. I received a sparsely branched, badly damaged shrivelled tree with no sacking or media on the roots - they were bare and completely dead. I complained and was sent a replacement that was in even worse condition, very badly damaged and yet again had no protection in the roots and had been kept far too warm and dry so it was also dead. I then asked, and received a refund. Don’t buy fruit trees from them- always buy from a specialist supplier who knows how to treat and ship live trees.
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During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can. See more
