Evri lost my package. They were totally incompetent with no customer service. After a lot of frustration they said they couldn’t refund me and I needed to contact yougarden. What a difference! No arguing just efficient service. They arranged to send out a replacement with a different courier.
What an absolute pleasure it was communicating with a professional company.
I am a huge fan and will be making all my gardening purchase from them.
Thank you the customer service team.
Would it be wonderful if all customer service operators were like them.
Many thanks. Grateful customer.
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During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can. See more
