I ordered lavender hedge for a costumer and bought a pack of micorrhizal fungi for planting the plants turned up in two day great but six days later still no fungi so I bought some from a trusted source and planted the lavender I contacted customer service but was told that they were sent separately so as not to damage the plants so I had to ask why send so far apart but they didn’t know I find this unacceptable I’m still waiting for £15 fungi I have no use for terrible service and bad customer support
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During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can. See more
