In 2025 I insured my home with Youi after speaking with a sales rep. I accepted the quote and paid the premium. One year later, I noted a debit to my CC from Youi which was an automated renewal of my home insurance. I did not authorise this and it put my CC in overdraw where I attracted an overdraw fee and interest charges and 2 hours to sort out the mess. Even though Youi were pleasant on the phone this did not cancel the time and expense incurred with no recompense from youi for the unauthorised debit to my CC. I advised Youi that I do not allow companies to retain my CC details due to the current wave of hacking by nefarious users. Needless to say I was very inconvenienced as it took 2 hours to the bank and Youi
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We get that you’re all different, living in different homes and driving different cars so we get that you should be with an insurer who understands you. This is why we ask questions to get to know you better because the more we know about you, the less we have to assume. This helps us to tailor-make a premium to suit your needs. Simply put, at Youi, we get you.See more
