I'm a bit surprised that so many reviews say how great the customer service is. I find it almost non-existant. I have had a 400 page hardback book printed. I only had one done because I wanted to see how it turned out before putting a larger order in. It arrived finally ten days late, and only after several emails to them. It also arrived with the last two pages missing, which happened to be the most important pages. I got a "sorry for the inconvenience and we'll reprint it for you". That was eight days ago and I've received no updates or information since. Every email I have sent gets a one line response in return. No courtesy, almost bordering on rudeness and no interest to be helpful. I do have to say that I am impressed with the quality of the print though.***EDIT***Kelly contacted me about my order yesterday and expedited my reprint which arrived this morning. He also gave me a full refund for which I am grateful. He did explain some of the pressure they were under at the time but says he has made those responsible for the curt emails aware of them. I have also looked back over the timeline and the order was not in fact 10 days late but more like just four days. I shall now be putting another order in. Once again, I am very happy with the print quality.
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YouLovePrint is the online division of the Pureprint Group, one of the most sustainable and high quality companies in the world.
As an actual manufacturer, clients can be assured we are directly responsible for the production of their projects, with everything being printed in our East Sussex factory.
Our group is CarbonNeutral® and works with an ISO14001 Environmental management system. All products are printed on FSC® paper and all dry waste associated with production is diverted from landfill.
We print using HP-Indigo digital and Heidelberg Speedster lithographic offset presses, with all associated binding carried out in our own factory.
We work with individuals and large corporate and are delighted to produce projects of all values.
Our proactive customer service team is always very happy to work with clients so that they get the very best results.See more
