After previously leaving a positive review, I’m now faced with a disappointing situation. My latest order of books is now five days overdue, and all my inquiries receive the same vague response: "Dunno. Waiting for dispatch to give me a date." This is unacceptable, especially at this time of year, as I have to issue refunds to customers who expected their orders for Christmas. They shouldn’t have taken on new orders if they were unable to manage the current workload. I’ve been informed that there are hundreds of delayed orders, and they cannot provide even an estimated delivery date, making it difficult for me to coordinate with my customers. I’m truly let down by their service.
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YouLovePrint is the online division of the Pureprint Group, one of the most sustainable and high quality companies in the world.
As an actual manufacturer, clients can be assured we are directly responsible for the production of their projects, with everything being printed in our East Sussex factory.
Our group is CarbonNeutral® and works with an ISO14001 Environmental management system. All products are printed on FSC® paper and all dry waste associated with production is diverted from landfill.
We print using HP-Indigo digital and Heidelberg Speedster lithographic offset presses, with all associated binding carried out in our own factory.
We work with individuals and large corporate and are delighted to produce projects of all values.
Our proactive customer service team is always very happy to work with clients so that they get the very best results.See more
