Very bad experience I would like to share with you. I can tell you now after I have purchased 4 plans from them ($29 dollars plan, $145 plan and two $457 plan)In these months I could experience some very serious red flag I would like to show you so you will not have to experience this:-The assistant that "should assist you" is never replying to emails and the best you can get is an incomplete and not helpful answer after 4/5 days of delay. This lack of communication has affected very badly my campaign. They did mistakes in targeting and for days I lost money for wrong targeting campaigns.- Since the beginning I have always asked to receive my Campaign Reports and Ad Spend Proof (like they assure on their website) with no success. Only after weeks of emails not answered, I receive a very simple text in an email with the names of the songs and the streams they got (nonsense, since I can check these data even on my Spotify For Artist! What I wanted and they never showed me, was the 'Ad Spend Proof').- I had no proof that they were doing real Ads. The fact that on three campaigns out of four they "got wrong" the targeting got me suspicious. Every time I was receiving U.S.A targeted streams I have never asked (and especially I asked and highlighted in a lot of emails to put the targeting in another country!). They pretended every time that it was a mistake but for three times in a row, it isn't a mistake anymore.- Now I can clearly tell you that they did this on purpose with some bot since this morning I have been reported for fake streams and I have been using ONLY their service. Not even doing ads by myself, not playlisting at all.- After all the mistakes they did, I asked for a refund that was never accepted (of course this time as well, after days and days of waiting for an answer to my email)- When I asked questions, the assistant asked me question back without answering and pretending not to see my requests of showing proof that they were actually doing a campaign. By now, I still haven't received any answer to my last email and I still haven't received any proof that those streams I got were real and they were coming from Ads Campaigns.They hide those data saying that they cannot show their "strategy" but they purposely confuse things and reply what they want. In fact, I have never asked them to show their strategy or creative ads, I asked for a SIMPLE SCREENSHOT as PROOF (even with pixels on sensible data).If you saw like me their ad on Instagram and felt like "Yeah I give it a try, it seems a trustworthy company", please keep in mind it could violate Spotify's guidelines and ruin your account's data with fake streams. Also, be prepared to get very nervous waiting for days for a reply from assistance.
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Your Music Promotion - Spotify Advertisement Promotion Company - Individual Campaign- and Targeting Solutions for Music Artists!
