It is extremely difficult to reach anyone at Your.Rental, its only by email and it takes days before they reply. When we arrive we could not reach the person in charge to receive the keys, so I sent an email and they answered the next day with: Sorry to hear that, were you able to solve the issue!!!! I wrote them another message the first day of our stay regarding some issues with the rental and its been 8 days and no one responded to my email. Will not use them again, very disappointed.
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