Review Time
We booked a small flat in Edinburgh city centre for just one night through booking.com. It was advertised as ‘lovely quiet flat near the town centre’. Pictures on booking looked legit and we booked. Check in 20th February - check out 21st February. As soon as we checked in we encountered the reality: cigarette ashes on table, empty paper cup, trash in corridor, entrance, in front of window, hairs and still foam from previous guest in bathtub and shower, microwave with food smear, fridge with food, oven with burnt piece of something inside, rust on towel heaters, dump / rubbish under sink, dried toothpaste in sink, towels still wet and wrinkled from previous owner, no emergency exit sign, no property instructions book. We contacted the host immediately via WhatsApp. We sent him all pictures. He denied everything of course. We called booking.com. They said to contact the property which is all we did. They just replied denying everything and that’s it. We were travelling with kids. We had to sleep dressed as bed were not made from previous guest and still smelled of cigarette, weed and had hairs all over. It had been a nightmare. We couldn’t even wash as we didn’t have clean towel. A true nightmare. Never book anything managed by this company. It’s a total scam. I have seen it advertised not just on booking but Airbnb. Please stay away from these people. They are not honest. It’s a proper scam.
We booked a small flat in Edinburgh city centre for just one night through booking.com. It was advertised as ‘lovely quiet flat near the town centre’. Pictures on booking looked legit and we booked. Check in 20th February - check out 21st February. As soon as we checked in we encountered the reality: cigarette ashes on table, empty paper cup, trash in corridor, entrance, in front of window, hairs and still foam from previous guest in bathtub and shower, microwave with food smear, fridge with food, oven with burnt piece of something inside, rust on towel heaters, dump / rubbish under sink, dried toothpaste in sink, towels still wet and wrinkled from previous owner, no emergency exit sign, no property instructions book. We contacted the host immediately via WhatsApp. We sent him all pictures. He denied everything of course. We called booking.com. They said to contact the property which is all we did. They just replied denying everything and that’s it. We were travelling with kids. We had to sleep dressed as bed were not made from previous guest and still smelled of cigarette, weed and had hairs all over. It had been a nightmare. We couldn’t even wash as we didn’t have clean towel. A true nightmare. Never book anything managed by this company. It’s a total scam. I have seen it advertised not just on booking but Airbnb. Please stay away from these people. They are not honest. It’s a proper scam.
I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd only done to end of December 2026 so automatic pricing had been used which was way under my usual pricing. Contacted customer support and Anne was brilliant. She straight away put my account onto review to book rather than automatically accept bookings while was being looked into. Escalated my problem to resolution centre so as not to receive any charges for cancelling the booking. Kept me informed throughout. Brilliant service and communication.
I was struggling to sync my calendars, and the MyRental customer service representative spent over an hour patiently helping me resolve the issue. They were extremely professional, knowledgeable, and supportive throughout the process. I truly appreciate their time, patience, and dedication to making sure everything was set up correctly. Excellent service and highly recommended!
This was my first PMS and moved as quickly as I could.1) their support is atrocious. as a PMS that hooks into other offerings such as pricelabs, hosting into other sites etc., - when you reach out for support they dont bring all the parties into a single email and try help you. instead they will tell you what their way is and show no intent to fix 2) once i got out of your.rentals, i try to do my setup with bookng.com, find out that their listing via your.rentals is still there and contact the support team seeking the listing id so that your.rentals can remove it. the answer - dont worry we will get it resolved and they wont give me my own listing details. my advice to you - if it cost you 100 dollars more, go with another PMS . these guys will treat you like crap, make your life miserable whilst taking money for every booking.Update : 28-JanI call booking.com to see if the property listing that your.rentals put up that was blocking my own listing to be advertised causing me Losses for weeks with bookings that could be coming was NOT taken down . This was another lie where your.rentals told me that they are in touch with booking.com and that the listing will go away and they would not give me my own property’s booking.com id. Again - RUN far from your.rentals . Worst service , you lose money while they dance on your grave.
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