Avoid this company. They are totally unresponsive and dishonest. I booked a villa in Hua Hin Thailand at Your.Rentals.com. They only responded once out of 7 messages from me over 10 days, and their response was "we will get back to you". The worst was they cancelled our fully paid for €1, 600 villa at 2 hours notice, after my family of 4 travelled 10,000km to be there. Airbnb offered compensation, but not a peep, no apology, nothing from Your.Rentals.com. I recommend you never book with this company.The reply below says it all: "We’d really appreciate the chance to look into what went wrong and take steps to rectify the situation". Really? Ummm, obviously you do not convince me.It has taken Your.Rentals one week to realise that you shafted a paying customer? And you did nothing at all to rectify the situation? No offer of a hotel? No explanation of why you dis- honoured our contract? No offer of alternative accommodation? Did you even stop to think at Your.Rentals that a couple with 2 children were travelling from Germany to Thailand and had started their journey in a rental car to Hua Hin when you sent a cancellation email, just 2 hours before check-in? You had €1600 payment from me, a signed contract, how could this be ethical or acceptable?Where was my family supposed to live for that week of our holiday? You cancelled at 2 hours notice. I lost 48 hours of my holiday scrambling to find alternative accommodation. Locals tell me that you most likely cancelled because Your.Rentals could rent out the villa to a long term customer, and so broke the contract with me to make more money.
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