Review Time
They claim to have a hassle free return policy, but they don't accept returns for incorrect selections.
I purchased a textbook from a required class list but then was told the updated version was required.
So, I purchased the updated version from them expecting to be able to return the first textbook.
I had relied on their hassle free statement and then read that improper selections are not eligible for return.
I won't buy another book from them regardless of price.
Buyer Beware! Read the reviews online but was sent a Counterfeit Box Set of Manga books. The design on the box was literally a Mirror Image of the design on the other side. The box was basic cardboard and did not match any of the dimensions from the official listing. Have tried to contact customer support for 2 weeks now and have not received a response other than "we are escalating it." I believe they may be delaying the process until it is past the 15 days return time. Update: 10/13/25Order number # is 121548Since my original post I have received 2 more emails stating they are escalating it or requesting more information internally.I have called, attempted the chat option via the website (which takes hours for a response) and nothing has been resolved. I have submitted MANY pictures proving my issues and nothing has been resolved.Once again, if you are reading this, BUYER BEWARE. I realize that this may be an isolated incident due to other reviews, but my experience so far has been a nightmare.
I’ve been trying to get a hold of them for the last two days cause I ordered two books 5 days ago and I paid for expedited shipping and I’ve emailed them and I still haven’t got a response from this company. I needed my textbooks by today because I have class on Monday And both phone numbers you call nobody answers and nobody’s emailed me back. Does anybody have another number to get a hold of these people cause I need my books I paid. I expect my service.
Everything was going well with this company, they had fast shipping and the books came in good condition. I had no issues until I purchased a certain book and it seemed inauthentic. I emailed the support team asking for a letter of authenticity and/or an invoice from their distributor. They assured me that they would send it but have I have yet to receive anything from them. I will gladly retract this bad review once they acknowledge my concerns.
I ordered a National Electrical Code book from this company, which was supposed to ship within 2-3 days. After a week with no updates, I tried calling the listed number in Wyoming, only to find it was disconnected. I then emailed them and received a vague response saying the book was “on the way,” but no tracking number was provided.A few days later, I requested a full refund, and they finally sent me a tracking number. Upon checking it, I discovered the book was stuck in India — not even close to being shipped to me. This is the worst service I’ve ever experienced. DO NOT waste your time or money here!
If I could give no stars I would. This joke of a company would not refund my purchase that was ordered on 8/16 and told would be delivered on 8/21. Delivery is now scheduled for 9/2. I tried to cancel my order and was told I could not because there was nothing wrong with product. Do NOT shop here!!
Do not use this company. I needed a text message for an 8 week summer class and I ordered it on August 10th, paid for "lightning fast" delivery and it is here on August 15nd and somewhere in India it is getting late. Now I need to buy this text message from a more reputable company so I can get it for my assignment.
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YourBookStop.com is an online bookseller website with great prices on a wide range of genres. Our books are well written in many genres so there's bound to be something that every reader will love. You can also easily buy books on our site with detailed descriptions, and customer reviews will help you with your book choices. YourBookStop is committed to customer satisfaction, and our team works diligently to ensure you receive your goods promptly. We can be your online source for books! Shop with us and see why we are the leading online bookseller in America.See more
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