This review aims to capture the entire customer experience, not just the sales aspect. After acquiring a vehicle from the company, I quickly encountered significant mechanical issues just moments after leaving the dealership, which rendered the car unusable while I remained bound to a finance agreement of around £20,000. The service makes bold claims regarding vehicle inspections, accolades, and reliability. However, the reality differs drastically when issues arise post-purchase. The repair process has been sluggish, communication has been lacking, and I find myself in a frustrating situation where I am financially obligated but without a dependable vehicle. What troubles me most is that many reviews emphasize the friendliness of the staff during the sale, while critical after-sales problems seem to be overlooked. This fails to provide potential customers with a fair understanding of the risks if complications occur. I would strongly recommend that anyone contemplating a purchase from this dealer thoroughly examine reviews related to defects, repairs, and after-sales service, rather than solely focusing on the initial customer experience. A favorable sales interaction means little if you are left struggling to rectify issues with a defective vehicle while continuing to pay for it.
Claim your business profile now and gain access to all features and respond to customer reviews.
Visit Us Today To See Our Fabulous Selection Of Carefully Hand Picked Cars, Direct From Many Of The UK's Main Dealer Groups...
All Perfectly Presented & Displayed In Our Large Birmingham Based Showrooms.
Priced From Less Than £2000! We Are Open 7 Days & Guarantee You A Warm Welcome With Expert Friendly Advice.
