Review Time
I had a very disappointing experience. I inquired about a vehicle and was informed that it was still available and that I could come the next day. Despite the bad weather and snow, I arrived by midday. I was given the keys and spent half an hour looking around the car. When I asked for a test drive, I was told it had been sold. I took a day off work and incurred travel expenses from a distant location, only to receive an apology. When I requested reimbursement for my expenses, I was told it was my fault for trusting them. Be cautious of the overly positive reviews; if they treat potential customers this way, imagine how they handle issues after a sale.
This review aims to capture the entire customer experience, not just the sales aspect. After acquiring a vehicle from the company, I quickly encountered significant mechanical issues just moments after leaving the dealership, which rendered the car unusable while I remained bound to a finance agreement of around £20,000. The service makes bold claims regarding vehicle inspections, accolades, and reliability. However, the reality differs drastically when issues arise post-purchase. The repair process has been sluggish, communication has been lacking, and I find myself in a frustrating situation where I am financially obligated but without a dependable vehicle. What troubles me most is that many reviews emphasize the friendliness of the staff during the sale, while critical after-sales problems seem to be overlooked. This fails to provide potential customers with a fair understanding of the risks if complications occur. I would strongly recommend that anyone contemplating a purchase from this dealer thoroughly examine reviews related to defects, repairs, and after-sales service, rather than solely focusing on the initial customer experience. A favorable sales interaction means little if you are left struggling to rectify issues with a defective vehicle while continuing to pay for it.
This review aims to provide a comprehensive view of my experience, not just the sales phase. After buying a vehicle from the company, I quickly faced serious mechanical issues just five minutes after leaving, which left me without a functional car while still bound to a finance agreement of about £20,000. The service makes strong claims about vehicle inspections and reliability. However, the reality is quite different when post-sale problems arise. Repairs have been sluggish, communication has been inadequate, and I find myself in a frustrating situation where I am financially tied to a vehicle that is not reliable. What concerns me most is that many reviews focus heavily on staff friendliness during the sale, while major post-sale issues appear to be underrepresented, giving potential customers a skewed view of the risks involved if complications arise. I strongly advise anyone considering a purchase from this dealer to scrutinize reviews related to defects, repairs, and after-sales support, rather than just the initial customer experience. A positive sales interaction means little if you end up struggling to fix a faulty vehicle while still making payments.
We visited to check out a car at the local branch, and the team was friendly and supportive. One representative took great care of us, presenting various figures and options. Although we decided it wasn’t the right car for us, we will definitely return when it’s time to purchase again!
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