I placed an order on 23 November for a magazine with diary, and it has yet to arrive. This was supposed to be a Christmas gift for my daughter, making the delay even more disappointing. I've tried to contact the company multiple times through their form, but I've received no response at all. It's unacceptable to be treated this way as a paying customer. I'm extremely disappointed with both the service and the lack of communication, and I'm shocked that no one has addressed this. I now expect either immediate delivery or a full refund.
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