I ordered a "new" magazine, and it arrived with a permanent vertical crease running down the front cover. When I provided clear photographic evidence of the damage, their customer service gave the most ridiculous response I’ve ever heard.
They actually claimed that because the magazine is still "readable," it isn't considered damaged! According to their logic, they could send you a magazine soaked in water or ripped in half, and as long as you can read the words, they won’t offer a free replacement.
To make matters worse, they told me that if I wanted a replacement, I would have to pay for the return shipping myself. They are essentially trying to fine me for their own failure to deliver a product in professional condition.
This company hides behind "readability" to scam people out of receiving the quality they paid for. They do not care about customers or the condition of their products. Save your money and buy elsewhere, anywhere that actually understands what "New Condition" means.
Absolute disgrace of a business.
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