‼️A Cautionary Tale‼️ I purchased a printed jumper featuring a QR code that was clearly labeled “please scan me.” Upon receiving it, I discovered that the QR code is unscannable on several devices, rendering it entirely ineffective. When I brought this to their attention, I was informed that QR codes are not tested, and there is no guarantee they will work—information that was never disclosed prior to my purchase. This was only mentioned after my payment was processed and the item was delivered. I provided the company with two reasonable solutions to address the issue: 1. a reprint with a functional QR code, or 2. a refund. Since then, communication has virtually ceased, with no resolution offered. If a feature is untested or unreliable, customers should be informed before production and payment, not after. This has been a very disappointing experience with inadequate after-sales support. Thank you for the lack of assistance!
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Yourdesign produce Personalised Mugs, Personalised Gifts, Personalised Teddy Bears, Photo Gifts, Personalised Mouse Mats, Personalised T Shirts, Teddy Bears with Photograph, Logo or Personal Design.
