This seems to be a year after year after many live long years of problems with your housing group (Manchester). After having to fight tooth & nail over the last few years , to get severe flooding issues resolved , maintenance etc unbelievable disrepairs which they eventually sent cowboys out to attend . I rang your housing group on Friday morning to let them know , the internal heavy fire door within my home ( living room door ) was litterally hanging by one hinge/ bracket & ready to fall . I cannot close this door because it has become unhinged. I spoke to a girl on the emergency repair team & had to explain to her , if there is a fire within the property , it cannot be contained by a door that cannot be closed , also if the door falls off on one of us causing injury , YHG would be liable & legal action sought . The girl in repairs team agreed this was a 24 hr emergency call out situation & advised I would be contacted by the repair team not long before the repair man would attend, I was given a job no :01785433z As yet & here we are on Monday 12.52 pm & no one has attended or called . I have previously pointed out to YHG that residents have lives too , they have to go to work , attend appointments , leave their homes etc.. unfortunately YHG seem to be under the delusion that this is not the case & that we should just wait even in an emergency before they can be bothered to turn up , if in fact they turn up at all ! I’ve contacted the repair team again this morning & waited over 30 mins but no answer so chose the call back option am on the phone now & the lady an speaking to has advised no job was raised !!! And cannot recognise the ref no given !! OHMy God ! So the girl I spoke to on Friday must not have put the job through !
Claim your business profile now and gain access to all features and respond to customer reviews.
We are one of the UK's largest housing providers, with more than 29,000 homes. These range from general properties for social and affordable rent, through to retirement living developments and innovative private rental offers. Widely regarded for its expertise in regeneration, Your Housing Group prides itself on providing homes which help people to live independently and on enabling people to get on and off the property ladder at different stages of their lives. With a pioneering, creative workforce, we are working efficiently and effectively to create places for people to thrive by building as many quality homes as possible to play our part in solving the national housing crisis. See more