On Dec 26, 2025, we came from Lodz to Warsaw airport to pick up a car I had reserved two days earlier, for a budget of 2,148 PLN (511 €) agreed upon in writing. There I was told that my VISA PREMIER card was NOT ACCEPTED because IT DOES NOT CARRY MY FULL FIRST NAME, ONLY MY INITIALS !However, they were willing to accept it if I paid for additional insurance of 1463 PLN (350 €), which, until then, had been presented on the document as OPTIONAL. This option was pointless to me since it was intended to cover risks already covered by my VISA card.Then my wife proposed her VISA card, issued by a Polish bank, with her full first name. Not accepted either, God knows why. To this pressure I had to give in, the alternative being to walk in the night with the guest we were to collect and her luggage. Upon our return in Lodz, after making sure that the refusal of a card for this reason of initials is prohibited by the VISA rules, I asked for a refund of the 1,463 PLN wrongly charged. They offered me 300 PLN. I declined, choosing instead to keep the freedom of warning future victims.In 40 years of renting cars I have never lived such a shocking experience. Are seniors privileged targets for such dishonest people ? Reading on Trustpilot another victim’s - Patrick Palmer - similar testimony « They act as a criminal extortion gang », one understands that this scammer’s method is systematic in the company, among others.Shame on Yourrent !
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YourRent to nowoczesna wypożyczalnia samochodów z oddziałami przy kluczowych lotniskach w Polsce: Warszawa Okęcie, Kraków Balice, Katowice Pyrzowice, Gdańsk Rębiechowo , Rzeszów Jasionka oraz Alicante w Hiszpanii. Oferujemy wynajem na dni, weekendy oraz wynajem długoterminowy – zarówno dla klientów indywidualnych, jak i firm. Nasza flota to nowe, dobrze wyposażone auta różnych klas, a proces rezerwacji jest szybki i bezproblemowy. Stawiamy na wygodę, elastyczność i minimum formalności, abyś mógł cieszyć się mobilnością bez stresu.
Dlaczego YourRent:
Wynajem na dni, tygodnie i miesiące – bez zbędnych zobowiązań
Minimum formalności – szybka rezerwacja online
Nowoczesna flota – tylko nowe, dobrze wyposażone samochody
Oferta dla klientów indywidualnych i firm – także dla flot firmowych
Pełne ubezpieczenie i elastyczne warunki
Zarezerwuj auto w kilka minut i ruszaj w drogę z YourRent!
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