I had a deeply disappointing and frustrating service experience. The engineer who came was rude and unprofessional, referring to the toilet as a “nightmare” instead of offering real assistance. It felt like he wasn’t interested in helping, especially since it was around 5:30 on a Friday evening. After being left waiting, I was informed a week later that the issue couldn’t be fixed because it supposedly wasn’t covered, and I would need to pay out of pocket. This situation caused me a lot of stress and increased my anxiety. I truly don’t see the value in what I’m paying for each month if this is the quality of service I receive.
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