I was with your repair for a year on the 2nd year they did a ‘auto renewal’ (Feb 25) and the price went up, I went to cancel thepolicy but they didn’t allow me to and matched the price of the year before. ( I knew I was going to be moving sometime in the year so didn’t want the policy)
In Sept I tried to cancel the policy, as I moved into rented accommodation, I tried to cancel the policy but they wanted to penalise me further so the policy continued.
I never used the policy or got a repair or service.
In Dec I cancelled the DD for £10 - They have now referred to debt recovery agency over £10!!( outstanding for the duration of the policy) What a awful company! Think carefully folks, don’t ever purchase from this company. I have complained to the alternative dispute solution. They forced me into continuing with policy. I tried to get ‘Jess’ ( she must be only CS assistant they have) she clearly had no customer service skills, I asked for details of the CEO, she referred us to the website, again awful lady representing the company! No details of CEO.
Awful service ! Never buy a policy with this company otherwise you will be trapped for ever!!
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