Due to YOUR REPAIR failing to service my boiler correctly over several years it broke down. YOUR REPAIR then refused to repair boiler under the terms of my service/ repair contract i have with them. I therefore paid IDEAL boilers to come and repair my boiler which they did and on their report it stated the boiler was in a very poor state of service and 5 items in the boiler had to be replaced. I then approached YOUR REPAIR suggesting they contribute towards the repair bill from IDEAL. YOUR REPAIR refused but offered a measly one months free premium to the value of £27 as a good will gesture. YOUR REPAIR confirmed to me that there engineers are allocated 20 minutes to perform an annual service on a boiler which only involves a visual safety check.
IDEAL boiler manufacturers engineer informed me that an annual boiler service should take between one hour to an hour and a half and involves several parts being stripped and cleaned and if the service is not done to the manufacturers guidelines the manufacturers warranty is void. Therefore the annual service provided by YOUR REPAIR will cause your boilers warranty to be voided.
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