I paid £5.99 for "Guaranteed Next Day delivery," but it arrived two days late. I emailed the support team twice since then with no response, so I left a message on social media requesting a refund for the delivery fee. The only reply I received was to wait longer for a response. When I asked for a timeline, I got no reply. The service has been quite disappointing, and I still have not received a refund for the delivery I didn’t get.
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