Avoid the frustration, the return processing is extremely slow.
I sent my parcel back on the 23rd of November and I'm still waiting for my refund. I attempted to reach out via email but received no response, even after a week. I also tried the online chat and waited for an hour, only to be informed that I need to wait 28 days, not counting weekends or bank holidays. It appears that I have to wait 6 weeks for a refund! I will never order from this service again.
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