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Quality and Governance Concerns Ruined a Promising Partnership

Regrettably, what started as a trusting collaboration — where we even provided references to others — unraveled once we began questioning the quality and governance of the supplied leads. Over time, we were billed for duplicate leads, missed prospect meetings, and opportunities that didn’t meet even basic qualification standards. These concerns were raised constructively at the time, but only a minimal amount of meaningful credits were issued, and no clear evidence was presented to show that the issues were being addressed. Matters escalated when the same lead was charged again under a different reference number, raising serious concerns about lead validation and quality control. It was disheartening that account management seemed more focused on short-term revenue instead of cultivating a long-term, mutually beneficial relationship. When we raised a legitimate billing concern — after already cutting back our investment due to ongoing issues — the account was closed rather than our concerns being resolved. Suggestions for improvement include: – Implementing clearer lead validation to prevent duplication – Establishing a fair rebate process for no-shows and unqualified leads – Encouraging open feedback without penalizing partners for valid concerns – Focusing account management on long-term partner value over short-term billing. We firmly reject any implication that we acted unprofessionally regarding charge rates while seeking a rebate on poorly qualified leads. Trust is a mutual obligation, and unfortunately, it had been significantly eroded before the relationship ended. It’s truly unfortunate, as with better governance, transparency, and collaboration, this could have been a productive long-term partnership.

Date of experience: Dec 17, 2025