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Trust and Quality Have Deteriorated

Unfortunately, what began as a trusting relationship — during which we provided references to other organizations — fell apart as we started to question the quality and governance of the leads provided. Over time, we faced charges for duplicate leads, missed prospect meetings, and opportunities that didn't even meet basic qualification criteria. We raised these issues constructively, yet only a small fraction of meaningful credits were issued, and no clear evidence was given to show that the problems were being addressed. The situation worsened when the same lead resurfaced and was charged again under a different reference number. This was not an isolated occurrence and raised significant concerns regarding lead validation and quality control. It was disappointing that account management seemed more focused on short-term revenue rather than fostering a long-term, mutually beneficial partnership. When we raised a legitimate billing concern — after already reducing our investment due to ongoing issues — the account was closed instead of addressing our concerns. Suggestions for improvement include: – Establishing clearer lead validation to avoid duplication – Implementing a fair rebate process for no-shows and unqualified leads – Promoting open dialogue and feedback without penalizing partners for valid concerns – Prioritizing long-term partner value in account management over short-term billing. We strongly reject any implication that we acted unprofessionally while seeking a rebate on poorly qualified leads. Trust is a mutual obligation, and sadly, that trust had been significantly undermined before the relationship concluded. It’s truly unfortunate, as with improved governance, transparency, and collaboration, this could have evolved into a successful long-term partnership.

Date of experience: Dec 25, 2025