Our experience with this Agency has been nothing short of frustrating. Communication is consistently poor from their ‘aftercare’ team, messages go unanswered or receive vague, copy-and-paste responses, and any request for clarification or accountability is met with avoidance.The agency refuses to provide evidence or confirmation of actions they claim to have taken on our behalf, which raises serious concerns about honesty and professionalism. When challenged, they deflect rather than provide straightforward answers — something no tenant should have to deal with.For a company handling people’s homes and finances, their disregard for transparency and basic customer service is unacceptable. It’s clear that tenants are treated as an inconvenience rather than valued clients.I would strongly advise others to be extremely cautious when dealing with this agency. If you value clear communication, professionalism, and honesty, look elsewhere.
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