If I could give less than 1 star I would. The worst letting agency I could ever asked for; agents entering the property without notification, sitting on the driveway for over an hour watching the property, and entering peoples bedrooms when they aren’t home with no notification. When I complained about this, my email was ignored, and we later received a complaint about the exterior of the property instead. WOULD NOT LEAVE US ALONE. Any repairs were done by the landlord himself, no professionals were ever hired to conduct repairs, but we were expected and repeatedly emailed requesting we hire somebody to cut the grass - so we were expected to have the property professionally maintained as tenants, but the landlord who owns the property does not? When the tenancy finally ended, we were then wrongfully charged for damages we did not make. I disputed this and had the charges removed, but the same courtesy was not offered to my fellow housemates who were repeatedly ignored by the landlord. Overall, this letting agency repeatedly ignores tenant rights, does not pay any regard to our complaints or disputes and does not provide a peaceful living environment whatsoever. It felt like every single day I lived at the property, I was emailing and arguing with this letting agency over something illegal and against my rights. Absolutely despicable experience; if you’re looking to rent a property or room, I suggest you go for a more reputable provider, there is barely any information or reviews about this letting agency whatsoever - do not trust these people.
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