I was really interested in YourStuffMade, as I wanted to find an ethical manufacturer for my keychain business. However, something about their way of talking really put me off. It barely felt like I was talking to a human most of the time. The fast responses made me really skeptical, and the representative seemed to alternate between variations of a name. It didn't feel like a real human was reading my email - it felt like an AI was picking out keywords and completely and wrongly assumed what I was talking about (I asked to cancel a quote and it asked for an order number..? I guess it makes sense...) I did tell them I didn't feel like I was speaking to a human, and a rep (again, with a similar but different name somehow?) responded, confirming they were one, which did bring some form of comfort to me for a bit.After I got my quote, I realized they completely ignored everything I requested. I'm just going to assume the quote was AI generated. I believe had a budget of around $30 for 10 keychains. The quote came back saying I requested 30 keychains...? (which ended up totaling to $104??) I had different hooks selected for each one and it only listed one. I can't entirely blame them if it was all a mistake, I was having a lot of trouble understanding how to fill out the quote, but it was just really strange.In retrospect, it likely can all be chalked up to human error on both sides. I'm starting to read back and have realized there is plenty of reason to believe that I was talking to a human, but there's another part that really put me off.This next part is a bit more subjective. Majority of the blogs and articles on their website feel like they were written by ChatGPT. They're also quite contradictory - one article talks about the anti-ai movement in an article that feels very.. ai generated, while another article in their about section ENCOURAGES users to use AI in the design process. For an "ethical" manufacturer.. this is a bit concerning.
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