Review Time
The tablet was a welcome feature of our guests. It's an easy and professional platform to provide guest guides and local recommendations. The setup takes some time, but once done, the automated process saved me MUCH time that I used to spend orientating guests.
A delight to deal with! The IT support team at Yourwelcome has been fabulous. Paul was very informative, gave clear instructions on how to trouble shoot the issue I was facing, and very knowledgable and creative about helping resolve the issue. Thank you for your great support!
The tablet is a fantastic way to inform clients of your property's house rules, the local amenities and local activities. It allows you to update and edit easily any content and is great fun to put together. It was a particularly important tool during COVID as paper based materials were not allowed. An excellent tool and the staff at Your Welcome are very helpful too! I would thoroughly recommend using this product.
This product is a cruel Joke! We just received our (extremely cheap) YourWelcome tablet and found that it doesn't support wireless charging and Brightness control has been locked out so you can barely see the screen. YourWelcome's documentation says your cleaners will plug it in when they turn the property. Cool, one more thing for my cleaners to forget to do!Thanks for creating such a poorly thought out product, YourWelcome.
Huge waste of time and money!!! I don't know how this company stays in business. The software is extremely buggy - appears to be similar to a college intern project. The features are over engineered and they offer 0 support. I spent weeks waiting for answers to my emails and eventually gave up.
Horrible! Horrible! Horrible! We had roughly 80 tablets from YourWelcome. We have stopped using them for roughly 9 months and they have billed us over 10,000 USD in the past 9 months. After many emails and mailing back their tablets they continue to take money from our visa or bank account. The service is terrible. I think they will see lawsuits coming or go under as a business all together.
Really disappointed, was so excited when I found an APP for my cleaners to follow. App doesn’t work ALL cleaners report the same issues of no properties to clean and no forward bookings shown. iCal links are correct with Channel Manager and all booking sites working to that link. I have reported over 20 cases and never gets resolved. Waste of money and back to managing and allocating cleans myself 🤷♀️ great idea that doesn’t do what it says it does on the tin…
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