I genuinely have never received customer service as good as Your Welcome. Right from the off - I had a Zoom call with Alex - very informative, easy to talk to and every question I had was answered clearly. It was about 30 minutes into this call with Alex that I knew Your Welcome was for me. The next day (13/05/21) - I agreed to move forward with a 12 month contract and paid that day. Alex arranged next day to delivery for me as he could tell i was eager to put their Digital Guestbook solution into place as soon as possible. On the same day, I got intro'd to Rikesh, my account manager. My god - this guy went above and beyond to configure my content bespoke to my guesthouse. He treated the set up with the same care and attentiveness as if he were part of my business taking away any technical stress and leaves the door very wide open to contact him at any point with any other support going forward.Today (14/05/21) I have the tablets in all 11 of my guest bedrooms, configured and ready to greet guests with my bespoke content. I actually find that journey quite spellbounding. So all I can say is thank you Alex and Rikesh - superb from you both. Pro's of Your Welcome:- The tablets themselves feel premium- My guest experience and value proposition has shot up - Guests can contact reception via in the in-plaform chat function instead of always contacting me on my mobile (I live on site, so it's nice to distinguish between work and leisure now).- The ability to upsell my mini spa on site, romance packages or late check outs has never been simpler (and automated) - Guests can now easily find information on all their important parts of their stay, local attractions, taxi numbers, wifi codes, order food, book a local place to store luggage, browse the web, view a local map all without needing to contact receptionCons: Nothing
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