I had Wi-Fi service with the company for a while, but the quality was consistently poor. In summer 2025, I was overcharged on an invoice. I contacted customer service and was promised that the overcharged amount would be deducted from the next month's bill, but that never happened. After six months of waiting for a correction, I canceled my subscription and requested a refund for the overcharged amount, only to receive an email stating it was 'not within their policy' to refund such a small amount. Essentially, they charged more than what was legally agreed upon and refused to return the money. This is unacceptable and reflects dishonest business practices.
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