Review Time
This service has proven to be untrustworthy and overly focused on extracting money. I created an account specifically to share my experience and caution others. I wish I could include screenshots of my invoices and conversations with the support team. It seems they are more interested in charging fees than returning funds that aren’t theirs. After being ill in December, I received my invoices by mail instead of email, despite my request during signup. I missed a payment deadline and incurred a fine, which I paid, but my internet was still shut off. When I called to explain that I had paid, they told me it would take days to restore service. I was studying for exams and had to use mobile payment to send over 1000 kr. I was assured that the overpayment would be refunded, but that never happened. They claimed it would be deducted from my next bill, but again, that was not the case. When the next invoice arrived, it was as if I had never overpaid, and they charged me an additional 200 kr for shutting off and restoring my internet, which only took an hour. There was no prior notice of such charges. Now, I have a new invoice for 422 kr with no deductions. When I finally reached the support team, they suggested I simply pay the remaining amount, promising to issue a new invoice reflecting the correct payment. A week later, with the payment deadline approaching, I still haven't received anything, and they seem to be intentionally delaying to impose another fine. It’s disgraceful, especially as a student unable to work due to injury, to be treated this way and have my finances exploited. Additionally, when I signed up, I was promised a speed of 1000/1000, but instead, I received 300/60, which is available elsewhere for a better price.
My experience with the service has been profoundly disappointing, ultimately leading me to cancel my subscription. It all began when I returned my fiber router. I was promised an invoice via email, but nothing arrived. The company failed to uphold their commitment. Instead, I was charged for the router due to an alleged 'failure to return,' despite having returned it. After being forced to pay, I visited a store to address the issue. I was assured they would update the system to confirm the router's return and that I would receive my refund — a process that should have been initiated from the start. Following that visit, I canceled my subscription because I realized the company lacks reliability. In fact, it is the worst company I have ever encountered. To complicate matters, five days after canceling, I received an email stating I needed to pay for the same router again to avoid further fees. This implies they attempted to charge me twice for something that should never have incurred a fee. Now, over a week ago, I called again to inquire about the refund for a payment that should never have been made. I was assured it would be processed and given a timeframe for when it would appear in my account. As expected, Wednesday came and went without any refund. On Thursday, I called again and was told there was a delay, but it would arrive the following day. Yet again, nothing. Today is Monday, and I still have not received any refund or resolution. When I called today, an employee informed me that there was no scheduled date for the refund and that it likely wouldn’t be processed until next month. This is utterly ridiculous. The worst experience I have ever had with a company. My sincere advice: proceed with caution when dealing with this service. Based on my experience, they lack honesty. Each representative provides different information, and nothing is ever clear or consistent. For these reasons, I strongly advise avoiding this company. I will not recommend them to anyone — neither to friends nor acquaintances. A truly terrible experience.
I had Wi-Fi service with the company for a while, but the quality was consistently poor. In summer 2025, I was overcharged on an invoice. I contacted customer service and was promised that the overcharged amount would be deducted from the next month's bill, but that never happened. After six months of waiting for a correction, I canceled my subscription and requested a refund for the overcharged amount, only to receive an email stating it was 'not within their policy' to refund such a small amount. Essentially, they charged more than what was legally agreed upon and refused to return the money. This is unacceptable and reflects dishonest business practices.
I have been using this service as my internet provider for several years. After moving, I notified them weeks in advance, but I have now been without internet for almost two weeks. Each time I call, I receive different information: it started with 'you will get internet on Thursday' to 'we don’t know why you don’t have internet.' The confusion continues.
Today marks the 36th day of the company failing to port my number. Countless minutes on the phone have led to nothing; I still don’t have my number working. They provided a temporary number that they expect me to pay for, which is outrageous! Even the staff over the phone seem to try to help, but the outcome is still zero. I advise against using any of their services! I have already lodged complaints and reached out on various platforms but have received no responses.
This is the worst internet provider I have ever dealt with in Denmark. I have lived here for 15 years and have never faced such an issue! I am connected via ethernet cable and live alone, which should provide a stable connection, yet my internet disconnects every 10 minutes. I have to unplug and re-plug the cable repeatedly. Even on Wi-Fi, the connection drops. I have changed cables, reset adapters, and rebooted the router, yet the problem persists. Save yourself the hassle and money; there are far better providers out there. Additionally, the representative who sold me the package claimed it was for a much higher speed but delivered far less.
This is the second time this year I’ve faced a significant issue with the company's equipment return process. I was promised return instructions and a label via email, which never arrived despite multiple requests. I returned the equipment in person and received a receipt confirming the return. Yet, the company continued to send reminders claiming I hadn’t returned the item. Customer service ignored my emails asking for corrections and my requests for their formal complaints process. They eventually billed me for the item I had already returned. Only after escalating the issue did they remove the false charge. After experiencing this problem twice, I have lost all confidence in their return process. Customers need to document everything and be prepared to escalate.
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