This is the second time this year I’ve faced a significant issue with the company's equipment return process. I was promised return instructions and a label via email, which never arrived despite multiple requests. I returned the equipment in person and received a receipt confirming the return. Yet, the company continued to send reminders claiming I hadn’t returned the item. Customer service ignored my emails asking for corrections and my requests for their formal complaints process. They eventually billed me for the item I had already returned. Only after escalating the issue did they remove the false charge. After experiencing this problem twice, I have lost all confidence in their return process. Customers need to document everything and be prepared to escalate.
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