I bought a phone from YouSee two weeks ago now. Everything went seemingly fine, the order got "confirmed". However, I never got a confirmation e-mail from them.What followed was hours trying to get through to them, and the customer service telling me different stories everytime I get through to them, one of the times even lying about the order being confirmed and that I will get a confirmation on the same day, which obviously never occurred.After many attempts, I finally got the actual reason - the payment never went through to them. They told me I should contact my bank, so I did. The bank told me that it was actually on their part to draw the money from my account.By this point I was super frustrated with the situation, but the deal was too good, so I convinced myself the pain was worth it. lol it wasn'tSo I called them, a g a i n, and after like 40 minutes got through to somebody who seemed to be a supervisor - and, lo and behold, he actually took responsibility and said it is their fault. That it would get solved and they would make it happen.You thought this was finished? Hell no. Because, of course, nothing was actually fixed. I didn't get any updates, again. So I called them, and I was told my order was cancelled. I spent two weeks calling them every other day, for nothing.It truly amazes me how such a huge company can have this horrendous service. So I suggest to each and one of you that is still reading this long ass rant - don't buy their products, don't use their service. Complete vermins.
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