My experience with the service has been profoundly disappointing, ultimately leading me to cancel my subscription. It all began when I returned my fiber router. I was promised an invoice via email, but nothing arrived. The company failed to uphold their commitment. Instead, I was charged for the router due to an alleged 'failure to return,' despite having returned it. After being forced to pay, I visited a store to address the issue. I was assured they would update the system to confirm the router's return and that I would receive my refund — a process that should have been initiated from the start. Following that visit, I canceled my subscription because I realized the company lacks reliability. In fact, it is the worst company I have ever encountered. To complicate matters, five days after canceling, I received an email stating I needed to pay for the same router again to avoid further fees. This implies they attempted to charge me twice for something that should never have incurred a fee. Now, over a week ago, I called again to inquire about the refund for a payment that should never have been made. I was assured it would be processed and given a timeframe for when it would appear in my account. As expected, Wednesday came and went without any refund. On Thursday, I called again and was told there was a delay, but it would arrive the following day. Yet again, nothing. Today is Monday, and I still have not received any refund or resolution. When I called today, an employee informed me that there was no scheduled date for the refund and that it likely wouldn’t be processed until next month. This is utterly ridiculous. The worst experience I have ever had with a company. My sincere advice: proceed with caution when dealing with this service. Based on my experience, they lack honesty. Each representative provides different information, and nothing is ever clear or consistent. For these reasons, I strongly advise avoiding this company. I will not recommend them to anyone — neither to friends nor acquaintances. A truly terrible experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
