This service has proven to be untrustworthy and overly focused on extracting money. I created an account specifically to share my experience and caution others. I wish I could include screenshots of my invoices and conversations with the support team. It seems they are more interested in charging fees than returning funds that aren’t theirs. After being ill in December, I received my invoices by mail instead of email, despite my request during signup. I missed a payment deadline and incurred a fine, which I paid, but my internet was still shut off. When I called to explain that I had paid, they told me it would take days to restore service. I was studying for exams and had to use mobile payment to send over 1000 kr. I was assured that the overpayment would be refunded, but that never happened. They claimed it would be deducted from my next bill, but again, that was not the case. When the next invoice arrived, it was as if I had never overpaid, and they charged me an additional 200 kr for shutting off and restoring my internet, which only took an hour. There was no prior notice of such charges. Now, I have a new invoice for 422 kr with no deductions. When I finally reached the support team, they suggested I simply pay the remaining amount, promising to issue a new invoice reflecting the correct payment. A week later, with the payment deadline approaching, I still haven't received anything, and they seem to be intentionally delaying to impose another fine. It’s disgraceful, especially as a student unable to work due to injury, to be treated this way and have my finances exploited. Additionally, when I signed up, I was promised a speed of 1000/1000, but instead, I received 300/60, which is available elsewhere for a better price.
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