My weather station was delivered to the wrong address and I did not know where. Youshiko at first tried to tell me that they had done all they are required to simply by posting on time. I had to force the issue and they eventually claimed that Royal Mail told them their GPS system stated it had been delivered to me correctly. Three times I told them I did not have the parcel and they claimed to have contacted Royal Mail each time. I also had a photo from the postie showing the parcel at a door which was not mine. I sent that photo and one of my completely different door to Youshiko but this was not acceptable to them as evidence and they then said they would not be contacting me again. So I had no package and they didn't seem to realise it's their responsibility to chase things up. I then contacted Royal Mail who very quickly advised that the parcel was wrongly delivered as confirmed by GPS and would try to get it back. When I challenged Youshiko i got no reply. Fortunately someone a few blocks away brought the parcel last night. Youshiko washed their hand of the whole thing and were happy to take my money and leave me empty handed. They didn't know what their responsibilities were or were not bothered. Eventually Youshiko offered me a free thermometer when they realised I may leave negative reviews, I declined the gift. I may add this transaction took place on Amazon and I have screenshots of all my exchanges with Youshiko to proof what took place. Please beware if things go wrong you could be left out of pocket. Youshiko now saying I should be relying on Amazon's guarantee rather than their customer service when things go wrong. The first thing Amazon ask you do is contact the seller to resolve matters. At the end of the day Youshiko by law should follow up missing parcels but instead wanted nothing to do with it. This company just can't help making up nonsense. Amazon were never involved in contacting Royal Mail as they don't do that. Youshiko told me they had contacted Royal Mail three times but I doubt they did as Royal Mail have no record of that. If only I could post my screenshots of my conversations with Youshiko, that would proof they are making this up as they go along. Would like to know what part of my review is misleading as it's all truthful and spot on. Plus Amazon never got in touch with me to ask me to speak to the postie. That is simply lies. Update 16th May. Firstly like I said before I had no message other than generic ones from Amazon, so I don't know what Amazon apparently showed Youshiko hopefully nothing from my personal account. Royal Mail within a minute of me calling confirmed that my parcel was wrongly delivered according to their GPS and their photo was not of my door, as I reported to Youshiko. Youshiko contradict themselves by saying the parcel was delivered to the correct address but I should contact my postman to see where it was. For Youshiko's information in the UK if a parcel goes missing it's the seller which is them who is responsible for chasing it up and refunding or resending . It's not for me to stay off work to chat with my postman. Youshiko don't seem to realise their responsibilities as they did not carry them out in my case and are happy to sit behind Amazon's guarantee. Like I said before buyer beware if things go wrong don't expect too much help from Youshiko.
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