Review Time
The customer support team is really friendly and quick to fix anything. I moved addresses and they were able to update it on my order with a simple email. I also love the products, they are all good quality and durable.
Overpriced, ridiculous fees for such cheaply made foreign product. You could easily just 3d print the same thing here. This wasnt always the case with youtooz either they got greedier and this causes issues with shipping every single time. It takes forever and sits in warehouses for so long. It's been 2 months for a small parcel. It's literally here in the US just sitting. For over 100 dollars I'd have hoped for something more sophisticated.
Another flawless transaction. Bought more Arcane figures, which I can't get enough of, all expertly packed and arrived fast. Once again, an absolute pleasure to buy from. Always highly recommended.
A complete waste of time and money. My package never arrived, and getting a refund seems impossible; it’s been almost 6 months. My tracking number vanishes shortly after I receive it, making my order untraceable. That’s $40 gone for good. I am extremely frustrated with this service. Purchasing from this unreliable platform is a serious gamble. All I want is my money back.
They require upfront payment for pre-orders without any refund options. In some cases, products can be delayed by as much as 6 months, and the delivery service is quite inadequate. Both the company and the delivery service lack accountability. Customer support is slow and only provides automated replies. It's advisable to avoid spending money here.
They charge your payment upfront for pre-orders and do not provide refunds. Products may be delayed for up to 6 months at times, and they employ a delivery service that is quite unsatisfactory. Neither the company nor the delivery service takes responsibility. The customer support is slow, taking several days to provide unhelpful automated responses. Do not waste your money.
I have yet to receive my order placed back in September. It's now 2026, and the expected delivery date has changed multiple times. This will likely be my last order here. The wait time is unacceptable. I've ordered internationally before, and it has never taken this long. Even for pre-orders, the wait should be 1-2 months. The company needs to improve its processes. And no, I don't want a refund just to cancel my order. After waiting nearly 5 months, I expect something. I was excited about future purchases, but now I'm reconsidering.
I was very impressed with the shipping and handling of my recent purchase. The items were Christmas gifts, and I was unsure if they would arrive on time, but they did! I also received an unexpected item that I thought would arrive much later. My daughter was thrilled! We've had great experiences in the past, and this time was no exception.
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