DON'T BUY!! Yes! The design is absolutley wonderful, BUT the products are SHIT! 3 out of 5 headsets Ive bought have been malfunctioning. My first pair got loose sound in the right side after 3 days. Their customer service is not interested in helping. They wanted video proof of the problem so they could take them back TO REPAIR AND SEND THE SAME HEADSET TO ME!!! When they got proof, they started over to say they needed video proof... They were extremley slow to answer too... Took months. In the end I didnt send them back because of the expensive shipping cost. Instead I got a discount to buy a new pair. This was a few years ago. The new pair got the same problem on the same time after a few months but I lived with the problem daily for a few years untill the battery went so bad so I ordered new (because I was addicted to the design and hoped that they would be better now.) So for soon a year ago I was dumb enough to order not one, but three pair of headsets. 1 pair of the latest version of the old ones I had and two "limited" headphones. So... The pair I use daily still works without bigger issues. But I dont like the new thing they have, the beeping sound that comes each fifth minute when the battery level is at 20%. Well... I havent used one of the limited headphones enough to say that they are working as they should. The Rem ones tho... They came with an electric issue in the led lights wich makes the light spots have different colors and sometimes twinkle in purple. I didnt want to contact customer service because of my previous experience so I commented on their facebook ad for the Rem headphones. I layed pics in the comments but they never answered me, they only answered people who asked how to buy... I also wrote a message to their Instagram account. In december last year they reached out to me on instagram and wanted to apologize to me. I wanted them to gift me a pair of headsets as an apology for the 3 out of 5 headsets Ive bought that had been malfunctioning. But they couldnt do that and offered me first one Miku mousepad and a pin. I said no. Why would I want to be bought so cheaply? Then they offered me TWO Miku mousepads and an acrylic miku figure... I said no. They said that their policy makes it impossible to gift me a headset even tho they gift influencers headsets all the time. It ended with me saying that I never will buy from them again and do everything I can to make others not buy from them too.
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