Review Time
Bought a headset for my daughter that should be a christmas gift... a limited headset. Didn't get any updates so when I asked when it would be shipped they said they was sold out (Kind of dissapointing that they never informed me about that). I choosed another headset since my daughter loves their design, a much less expensive headsett but they did not refund any money. That headsett was lost by UPS and their investigation was closed 27.01.26. I have tryed to contact Yowu several times after they said they would inform me as soon UPS was finnished their investigation, but they never did! They don't answer on any emails from me and no money is refunded to me! $250 thrown out of the window by a company that I thought was serious!
I don't recomend anyone to buy from them!!!
(Sorry for my bad english)
Bought a headset for my daughter that should be a christmas gift... a limited headset. Didn't get any updates so when I asked when it would be shipped they said they was sold out (Kind of dissapointing that they never informed me about that). I choosed another headset since my daughter loves their design, a much less expensive headsett but they did not refund any money. That headsett was lost by UPS and their investigation was closed 27.01.26. I have tryed to contact Yowu several times after they said they would inform me as soon UPS was finnished their investigation, but they never did! They don't answer on any emails from me and no money is refunded to me! $250 thrown out of the window by a company that I thought was serious! I don't recomend anyone to buy from them!!!(Sorry for my bad english)
DON'T BUY!! Yes! The design is absolutley wonderful, BUT the products are SHIT! 3 out of 5 headsets Ive bought have been malfunctioning. My first pair got loose sound in the right side after 3 days. Their customer service is not interested in helping. They wanted video proof of the problem so they could take them back TO REPAIR AND SEND THE SAME HEADSET TO ME!!! When they got proof, they started over to say they needed video proof... They were extremley slow to answer too... Took months. In the end I didnt send them back because of the expensive shipping cost. Instead I got a discount to buy a new pair. This was a few years ago. The new pair got the same problem on the same time after a few months but I lived with the problem daily for a few years untill the battery went so bad so I ordered new (because I was addicted to the design and hoped that they would be better now.) So for soon a year ago I was dumb enough to order not one, but three pair of headsets. 1 pair of the latest version of the old ones I had and two "limited" headphones. So... The pair I use daily still works without bigger issues. But I dont like the new thing they have, the beeping sound that comes each fifth minute when the battery level is at 20%. Well... I havent used one of the limited headphones enough to say that they are working as they should. The Rem ones tho... They came with an electric issue in the led lights wich makes the light spots have different colors and sometimes twinkle in purple. I didnt want to contact customer service because of my previous experience so I commented on their facebook ad for the Rem headphones. I layed pics in the comments but they never answered me, they only answered people who asked how to buy... I also wrote a message to their Instagram account. In december last year they reached out to me on instagram and wanted to apologize to me. I wanted them to gift me a pair of headsets as an apology for the 3 out of 5 headsets Ive bought that had been malfunctioning. But they couldnt do that and offered me first one Miku mousepad and a pin. I said no. Why would I want to be bought so cheaply? Then they offered me TWO Miku mousepads and an acrylic miku figure... I said no. They said that their policy makes it impossible to gift me a headset even tho they gift influencers headsets all the time. It ended with me saying that I never will buy from them again and do everything I can to make others not buy from them too.
I first contacted yowu on June 21st, after recieving my elf earbuds and realizing one was defective, with a loud ringing noise. They never responded to my first email. I had to reach out to them on Instagram, and finally got them to email me on July 13. I sent them a video where you can hear the loud ringing in the one earbud and had to repeatedly tell them the issue. On July 25 they said they would ask the company to send me a new one and asked if I could return the defective pair (my first email to them was requesting this). I replied that I would send them if I got the address to send them too, and the next response I got was them telling me to tell them what the problem was and to send a video! They wanted me to start the entire process over again! I repeatedly asked them to confirm that a new one would be sent when they got my return and to give me the address to send the return to, and again they wanted me to start the entire process over again. Finally on August 8 they sent me the address to return the defective earbuds to, but they will not confirm that they will send me a new pair when they recieve my return. At this point I believe if I returned my defective earbuds they would take them and not send me anything back. Absolutely awful customer service.
I received my Rem Headphones a year ago and I have so many problems with them. The Bluetooth connection is very bad and most of the time it doesn't work. When I play the music I only hear crackling and as if someone stops and play the music again and again. Often the app can't find my headphones although I connected them right with the phone and I can listen to my music. So I can't change the lights exactly how I want it. Then I have no bass at all. They look really cute but that's it. The customer service is as bad as their headphones. I wrote them twice an email, then via Facebook and told them my problem. After months one email came from the customer support and asked what my issue was. I answered them immediately (in January the 5.th) and since today, NO DAMN ANSWER. I'm very angry and want my 240$ back, because for this poor quality it is definitely not worth it at all.
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