I first contacted yowu on June 21st, after recieving my elf earbuds and realizing one was defective, with a loud ringing noise. They never responded to my first email. I had to reach out to them on Instagram, and finally got them to email me on July 13. I sent them a video where you can hear the loud ringing in the one earbud and had to repeatedly tell them the issue. On July 25 they said they would ask the company to send me a new one and asked if I could return the defective pair (my first email to them was requesting this). I replied that I would send them if I got the address to send them too, and the next response I got was them telling me to tell them what the problem was and to send a video! They wanted me to start the entire process over again! I repeatedly asked them to confirm that a new one would be sent when they got my return and to give me the address to send the return to, and again they wanted me to start the entire process over again. Finally on August 8 they sent me the address to return the defective earbuds to, but they will not confirm that they will send me a new pair when they recieve my return. At this point I believe if I returned my defective earbuds they would take them and not send me anything back. Absolutely awful customer service.
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