Great shoes but HORRIBLE customer service!!! They never answer the phone and they almost never respond to emails. This is the first and LAST time I'm buying their products! If you still REALLY want to buy some YRU shoes, I would suggest buying from a TRUSTWORTHY third-party such as Hot Topic. Otherwise, don't bother wasting your time and money...I ordered 2 pairs of the Monster High boots. I accidently ordered 1 pair in the wrong size so I tried calling them but no answer. I emailed them about it and they got back with me 2 days later saying that they corrected it. I was so grateful for it.About 2 weeks go buy and the shoes still haven't been shipped out. I email them asking when it's going to be shipped out. I never got a response but the next day the tracking said they were on the way.I finally get the shoes and I LOVED them! Unfortunately, 1 pair had a faulty zipper that kept getting stuck. Also, they fit a little too big (my fault for hoping I can fit a size 9). I would have exchange for a smaller size but they were sold out. So, I emailed them about returning them and they quickly and happily accepted my request. After paying $25 out of my pocket to ship them back, I never got my refund....I spent nearly 2 weeks emailing them about it and they just ghosted me. I tried calling their phone number many times but every single time I would get an answering machine saying to call back between their business hours of 10 am - 3pm PST. No matter what time I called, I still got NO ANSWER.Thankfully, I paid with Affirm and was able to open a dispute. It took literally 2 months for that dispute to settle but I finally got my money back. The pitiful thing about it is that I won the dispute by default since Affirm never got a response from YRUshoes. Long story short, terrible business.
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