Review Time
Worst customer service ever, I would give 0 stars if that was an option. I contacted the company more than three times for a status update. I received one generic response saying someone would follow up—no one ever did. None of my inquiries were addressed.
In January I attempted to cancel due to the delay and lack of communication, only to receive notice that the order had already shipped. I am now returning the item and must pay shipping both ways, despite the company’s failure to deliver on time or communicate properly.
Extremely poor customer service. I would not order from this company again.
They sent me the wrong size (as in 4 sizes too small!), and when I emailed to get this corrected, my exchange request was denied and I was told that *I* ordered the wrong size. Judging by how many other people have received wrong items, this business seems to be running some sort of return scam, since they want to charge nearly $20 to get things sent back. Do not buy from this company!!! I should have listened to these reviews.
Worst customer service ever, I would give 0 stars if that was an option. I contacted the company more than three times for a status update. I received one generic response saying someone would follow up—no one ever did. None of my inquiries were addressed.In January I attempted to cancel due to the delay and lack of communication, only to receive notice that the order had already shipped. I am now returning the item and must pay shipping both ways, despite the company’s failure to deliver on time or communicate properly.Extremely poor customer service. I would not order from this company again.
Purchased a pair of shoes a week ago. Never received a receipt and confirmation for my purchase. However, money was taken from my account. I sent multiple emails asking for assistance with no reply. I have had to work with my bank to try and get a refund. Do not purchase from this company.
I bought ready in-stock shoes that were from Koi Footwear. Not even YRU, just stock on hand from another brand they carried. Koi is great, love their shoes. YRU not so much considering I never even had my order shipped for over a month. I had to literally bother them on Instagram to even get a reply about my order. Was frequently told one thing, finally received an email back saying another thing. I FINALLY received a refund for an order they never bothered to SHIP almost a month and a half later. Joke of a company. Just buy elsewhere. I read online 24/7 that actual YRU brand shoes fall apart within weeks anyways.
Wow I wish I read these reviews before... But I thought that this is a reputable company and only heard good reviews from them (of course only via social media). I mean this is big and popular company but with the worst costumer service. I ordered my shoes exactly 2 months ago and still no answer nor an email with updates. This is unbelievable and I can't even get my money back. I will never order from this company again no matter how nice looking shoes they have there are plenty of other companies with good costumer service, accepting returns and good shipping time.
Took a month to ship a pair of in-stock boots out of California. Customer service also didn't provide a further update other than saying "we'll get your shoes out asap" (they didn't). Finally got a shipping notification when I threatened to file a chargeback lmao.
Do not risk buying anything from this company that you might possibly need to return. It's been almost 2 months since I initiated a return on July 1st. Despite their promised 48 hour customer service response time, it took weeks and multiple follow up emails on my part to receive return authorization. The pair of shoes that I returned was delivered by certified mail to Y.R.U. Returns on August 4th. I also purchased the Free Unlimited Return with my order. Both the shoes and box are in perfect condition. 3 weeks later I've received no response to my repeated request for an update. I also tried texting the customer service text number, which is not being monitored.
Probably should’ve read these reviews before ordering wow. I do not want my order anymore I have sent the company atleast 10 emails and still no response and also haven’t recieved the shoes.YRU if your seeing this answer before legal action is taken
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