Update:Response to YT's response 7/15/25Hey YT,Your reply completely misses the point.What I’ve experienced is not just delay. It is deflection, blatant disregard, and flat out avoidance. A warranty claim unresolved after nearly 17 weeks, broken agreements, and total silence from leadership.I am not the only one. Plenty of others are dealing with the same.I am still open to resolution, but this response is part of the problem, not the solution.Original review:I was once proud to ride YT. But their warranty process has turned into a 15-week stall filled with delays, broken agreements, and total silence from leadership.My Jeffsy frame cracked. I submitted a warranty claim and agreed to a black replacement frame, a compromise I made in good faith even though it wasn’t my original preference. But that frame never arrived. After more than three months of follow-ups and escalation, the only recent development has been a recycled estimate that I might receive the same black frame in another 8 weeks, with no guarantee or transparency.Andreas from YT USA has responded, but his messages have been limited, rigid, and lacking any transparency, empathy, or customer-first mindset. Meanwhile, YT’s leadership, including their CEO, Managing Director, and President, have not responded at all, despite my detailed outreach.YT’s marketing paints a picture of a brand that supports its riders. But when something goes wrong, there is no support in sight. Not one public-facing customer service response exists on any platform. Just silence.I’ve saved all communications and am sharing this to help others make an informed decision. I’m still open to resolution, but riders should know what they’re signing up for if something goes wrong.Want to reach leadership yourself?markus.flossmann at yt-industries.com (CEO)martin.menne at yt-industries.com (Managing Director)jeff.taylor at yt-industries.com (President)andreas.mirzaie at yt-industries.com (Warranty USA)UpdateYT REMOVED my Facebook review from their official pages. I posted the same story I shared here, which is a clear account of my experience. Their response? Delete it!!That tells you everything!Luckily, I took screenshots before they were removed, but can't post here. Search Reddit for the same title as this post and you can find the screenshots.This is the brand they do not show in their marketing. Deleting honest feedback instead of addressing it.
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