I am existing customer. I wanted to look at my renewal options. I went on my online account and click Renew Now. It takes you to a customer support page. I decided to click the chat bot, which asks for all your information. Then it gives you limited options. If you write anything else it comes back with the response, 'I do not understand'. I managed to try a it a few times and select the options to speak to someone. It said transferring and then did nothing else. I couldn't sit there and do that all again so I decided to call. No options for renewal. Got someone after waiting 35mins. She transferred me to someone else. Then was put on hold for 10 mins. The 2nd person asked if I wanted a renewal, asked me to hold. I waited for another 10mins and then the phone went dead. No call back, no follow up. Extremely poor customer service
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Calling all business owners and entrepreneurs
Are you looking for a business energy and water supplier that can save you time and money?
We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal.
Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy..
We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club.
We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments.
We work with you to find the right utility solutions for you and your business.
With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?See more
